How to appeal the removal of selling privileges

Seller Privileges Suspension Policy

At Gumliz, we are committed to delivering a trustworthy and positive shopping experience for all users. To uphold this standard, we actively monitor seller performance through various metrics and buyer feedback. In some cases, we may suspend a seller’s privileges to maintain the integrity and quality of our marketplace. These decisions are always made with careful review of all relevant factors.

Suspensions typically occur due to:

• Poor performance (e.g., failure to meet minimum completion rates),

• Violations of our policies or terms,

• Or situations that lead to substandard buyer experiences.

However, Gumliz reserves the right to suspend seller accounts at our sole discretion when deemed necessary.

Sellers may appeal a suspension and request reinstatement by demonstrating that meaningful corrective actions have been taken. While we welcome appeals and evaluate them thoroughly, reinstatement is not guaranteed.

Step 1: Understand why your selling privileges were removed

Carefully review the suspension notice email you received from Gumliz, which outlines the specific reason(s) for the account action.

Step 2: Evaluate your selling practices

Take time to review your operations and identify potential issues that may impact buyer experience or violate Gumliz’s Policies & Agreements. Consider reviewing the following:

• Order handling: Are you processing and shipping orders within 2 business days?

• Tracking: Are you providing tracking information to keep buyers informed?

• Communication: Do you respond to both buyer inquiries and Gumliz messages within 2 business days?

• Listings: Are your listings accurate and compliant with legal and platform standards?

• Inventory accuracy: Are you only listing products you currently hold and have the right to sell?

Step 3: Prepare a Plan of Action

You will need to submit a clear and well-structured Plan of Action (POA) that includes:

• A description of the problems that led to the suspension.

• Steps you’ve already taken to correct those issues.

• Preventive measures to avoid similar issues in the future.

• Any relevant supporting information or clarification.

Example of an acceptable POA:

“We have reviewed our inventory management system and removed all unavailable products. Our team now updates stock records daily to avoid future cancellations. These changes will improve our order fulfillment rate moving forward.”

Example of an unacceptable POA:

“We will try to improve our rating.”

Step 4: Submit your appeal

Once your Plan of Action is ready, you may submit it by:

• Replying directly to the suspension email, or

• Contacting Gumliz Customer Support.

Our team will review your appeal and respond within two business days to inform you of the next steps.

📌 Need more information? Refer to the Gumliz Seller Guidelines