⭐ Frequently Asked Questions

🔖 Getting Started with GumLiz

Gumliz is an online platform dedicated to buying and selling books within the U.S., where readers can connect directly to exchange the titles they care about.
Supporting both new and pre-owned books, Gumliz offers a wide range of options—from fiction and children’s books to textbooks and special editions. Designed specifically for book browsing and transactions, Gumliz makes it easier and more reliable to find, list, and deliver books to the people who need them.

You can browse Gumliz without an account, but signing up allows you to track orders, message sellers, and list books for sale.
To get started, simply visit www.gumliz.com and register for an account.

If you have any questions or run into issues, feel free to contact us at [email protected].

Currently, GumLiz is only available in the United States, its Territories, and Freely Associated States.

🔖 Buying on GumLiz

Yes, order cancellation is possible. If it’s within 2 hours of placing your order, please notify the seller directly. Seller contact details can be found on the product page or via the contact form provided.
You may also reach out to us at [email protected] if further assistance is needed.

After placing your order, please check the confirmation email we’ve sent to you for tracking details. Kindly note that the email may end up in your spam or junk folder, so be sure to check those as well. If you experience any issues or cannot locate the information, feel free to contact us at [email protected].

You can leave a review directly on our website through the product page you purchased from, within the seller’s store.
We also encourage you to give the seller an opportunity to resolve any issues before submitting your review, so that your experience is as fair and constructive as possible.

  • We always want you to be happy with your purchases! You may return a book and receive a refund if that book was misrepresented by the seller. For example, if the seller listed the book as “Like New” and the photos did not show damage, but the book you received was damaged or heavily used, you may return it and get a refund.
  • For the fastest assistance, please contact the seller directly. Their contact details can be found in the confirmation email you received after placing your order.
    If you have any questions or need further support, feel free to reach out to us at [email protected].

🔖 Selling on Pango

At Gumliz, our goal is to make it simple and accessible for anyone to start selling books. After creating your account, please contact us at [email protected] so we can help you set up your store and get started. We’re here to support you every step of the way.

For full details on all costs related to selling on Gumliz, please refer to our Seller Fees and Payment Policy. If you have any questions or need clarification, feel free to contact us directly at [email protected].

You can leave a review directly on our website through the product page you purchased from, within the seller’s store.
We also encourage you to give the seller an opportunity to resolve any issues before submitting your review, so that your experience is as fair and constructive as possible.

Shipping costs are paid by the buyer at checkout. The total amount, including shipping, will be clearly displayed before you complete your purchase.

Once your order has been marked as shipped, the payment will be processed and sent to your registered payout method. Payouts are issued on a regular schedule, and you’ll receive a confirmation email once the payment has been sent. For full details, please see our Seller Fees and Payment Policy.

If you need help setting up or updating your payout details, feel free to contact us at [email protected].

🔖 Shipping Questions

If your order has been in transit for more than 30 days and has not arrived, please contact us at [email protected]. We will review the situation carefully and do our best to support both the buyer and the seller in reaching a reasonable outcome.

🔖 Other Important Information

Our mission at GumLiz is to build and maintain a respectful and trustworthy community of book lovers who buy and sell books to one another. Here are GumLiz ‘s guidelines to ensure a safe, respectful, and enjoyable environment on the platform

GumLiz takes all issues of misconduct very seriously. If you’re experiencing an issue that is in violation of our Guidelines, please reach out to Support and we will take action.

If you’d like to delete your Gumliz account, please make sure to complete the following steps first:

  • Cancel or fulfill any open orders

  • Remove or deactivate all active listings

  • Transfer any remaining funds in your account

Once these steps are completed, you can proceed with account deletion from your Account Settings page.
If you need help during the process, feel free to contact us at [email protected].

If you need support or have any questions, feel free to reach out to us by email at [email protected]. We’re happy to assist with orders, account issues, or general inquiries.

Delivery to you

Where to deliver your purchases?

Delivery times available depend on where you are ordering from

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