FAQs

📦 Shipping Policy – GumLiz

At GumLiz, we strive to ensure that all orders are processed efficiently and delivered safely. As a marketplace that connects buyers with independent sellers, shipping services may vary depending on the seller’s location and the delivery destination. However, we set clear standards to ensure a reliable and transparent shipping experience across our platform.

🕒 Order Processing Time

Most sellers aim to ship orders within 1–3 business days after payment confirmation. You will receive a shipping confirmation email once your order has been dispatched.

Note: Orders placed during weekends or public holidays may be processed on the next business day.

🌍 Shipping Coverage

GumLiz sellers ship to a wide range of international destinations. However, shipping availability may differ depending on the seller’s individual shipping policy and location.

• Domestic Shipping (within seller’s country)

• International Shipping (available for most items)

• Remote or restricted regions may require additional time or may be excluded

If you are unsure whether shipping is available to your location, please refer to the product page or contact the seller directly before placing your order.

🚚 Shipping Methods & Delivery Estimates

The delivery time depends on the shipping method selected and the seller’s origin. Below is a general reference:

These are estimated delivery windows. Actual delivery may vary depending on destination, carrier, weather, customs clearance, and peak periods.

💲 Shipping Costs

Shipping fees are set by each seller and are displayed clearly during checkout. The total cost is calculated based on:

• Delivery destination

• Selected shipping method

• Weight and size of the package

General Pricing Guidelines:

GumLiz does not impose additional shipping charges outside of what is shown at checkout. All fees are included upfront.

📦 Tracking & Delivery

When tracking is available, a tracking number will be provided by the seller and sent via email. You can monitor the shipment status through the carrier’s website.

Please allow up to 5–7 business days after shipment for tracking data to be updated in the system.

If your order does not include tracking or if tracking appears to be delayed, please reach out to the seller or contact our support team for assistance.

🚨 Delays & Exceptions

While we aim to ensure on-time delivery, certain events may result in delays beyond our or the seller’s control, such as:

• Customs inspections and clearance delays

• National holidays or high-volume seasons

• Weather disruptions or public emergencies

• Incomplete or incorrect delivery addresses

We appreciate your patience and understanding in these cases.

🔁 Failed Deliveries & Re-delivery

If a package is returned due to an incomplete address, recipient unavailability, or failure to collect from the carrier, the buyer may be responsible for any re-shipping costs.

🧾 Duties & Import Taxes

For international shipments, import duties, taxes, and fees may be charged by your local customs office. These charges are the responsibility of the buyer and are not included in the product or shipping cost.

💬 Need Assistance?

If you have questions regarding your order’s delivery status or need help with a shipping issue, please reach out:

📧 Email: [email protected]
🔗 Visit our FAQs for quick answers

This Shipping Policy is subject to change without prior notice. Please review this page periodically for any updates.